If social media is going to be an additional tool in the marketers toolbox, the simple mention of the brand will have some value to it – repeated mentions by the same person might have you classify them as an ‘Brand Advocate’ and worthy of special treatment, depending on what they say of course.
Aaron provides these four attributes to help assess the value of a social media mention and discusses them in-depth –
- life time, and
Mike goes further though and states that social media monitoring is not just about monitoring the campaign interactions. There is a lot of value in being able to measure and read an unguarded, honest commentary stream to understand how a customer views the brand.
In this series so far, Mike and Aaron are uncovering great tips on the process of monitoring a social media presence – a few more episodes ahead of us before the Holiday!
To support the effort in uncovering the ROI question in social media, we’ve set up a Fan Page at Facebook, a LinkedIn Group, a Google Wave and a special discussion group on the Social Media Bible Ning site.
Come join us and let us know what the pressing issues are in your efforts to determine an ROI in your social media presence.
Here are links to the previous segments in this series –