Comments on: How Not to Handle a Social Media Infraction http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/ Connect to Your Audience With an ROI Strategy Mon, 23 Aug 2010 16:47:00 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Robert Wilson http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/comment-page-1/#comment-205 Robert Wilson Tue, 08 Sep 2009 15:53:08 +0000 http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/#comment-205 I currently rent and have been in my apartment for over a year. Although I'm not a fan of my rental company, I generally won't comment about them on a social media site. <br><br>My question is why didn't the company fix the problem to begin with? Renters have various rights that the smart tentent will take advantage of. If they are unable to resolve the problem through the rental company, then calling the health dept or local magistrate may be another option.<br><br>Frankly the companies handling of this issue shows a very short sited attitude and I agree with you completely. Handing the issue the way they did created more issues for them. I currently rent and have been in my apartment for over a year. Although I'm not a fan of my rental company, I generally won't comment about them on a social media site.

My question is why didn't the company fix the problem to begin with? Renters have various rights that the smart tentent will take advantage of. If they are unable to resolve the problem through the rental company, then calling the health dept or local magistrate may be another option.

Frankly the companies handling of this issue shows a very short sited attitude and I agree with you completely. Handing the issue the way they did created more issues for them.

]]> By: Robert Wilson http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/comment-page-1/#comment-121 Robert Wilson Tue, 08 Sep 2009 09:53:08 +0000 http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/#comment-121 I currently rent and have been in my apartment for over a year. Although I'm not a fan of my rental company, I generally won't comment about them on a social media site. <br><br>My question is why didn't the company fix the problem to begin with? Renters have various rights that the smart tentent will take advantage of. If they are unable to resolve the problem through the rental company, then calling the health dept or local magistrate may be another option.<br><br>Frankly the companies handling of this issue shows a very short sited attitude and I agree with you completely. Handing the issue the way they did created more issues for them. I currently rent and have been in my apartment for over a year. Although I'm not a fan of my rental company, I generally won't comment about them on a social media site.

My question is why didn't the company fix the problem to begin with? Renters have various rights that the smart tentent will take advantage of. If they are unable to resolve the problem through the rental company, then calling the health dept or local magistrate may be another option.

Frankly the companies handling of this issue shows a very short sited attitude and I agree with you completely. Handing the issue the way they did created more issues for them.

]]> By: StevenGroves.com – Ramblings about the Success of Strategy, Tools, and Tactics of Social Media | StevenGroves.com http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/comment-page-1/#comment-110 StevenGroves.com – Ramblings about the Success of Strategy, Tools, and Tactics of Social Media | StevenGroves.com Wed, 29 Jul 2009 16:58:43 +0000 http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/#comment-110 [...] Realty regarding their pending lawsuit and comments made by management to the Sun-Times.  Here is the link to the blog post I made yesterday on this [...] [...] Realty regarding their pending lawsuit and comments made by management to the Sun-Times.  Here is the link to the blog post I made yesterday on this [...]

]]> By: StevenGroves http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/comment-page-1/#comment-109 StevenGroves Wed, 29 Jul 2009 13:57:40 +0000 http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/#comment-109 I do wonder however, about how much legal reserve they maintain and how else it might be allocated. I'm not sure, but it looks like the Good Hands Community people think I might want to make sure I'm covered - they made a tweet stating "Interested in @stevengroves Great point about lawsuit over a tweet....though it may end up getting him sued ???"<br><br>Link to GHCommunity / Allstate Tweet - <a href="http://twitter.com/GHCommunity/statuses/2898581871" rel="nofollow">http://twitter.com/GHCommunity/statuses/2898581871</a> I do wonder however, about how much legal reserve they maintain and how else it might be allocated. I'm not sure, but it looks like the Good Hands Community people think I might want to make sure I'm covered – they made a tweet stating “Interested in @stevengroves Great point about lawsuit over a tweet….though it may end up getting him sued ???”

Link to GHCommunity / Allstate Tweet – http://twitter.com/GHCommunity/statuses/2898581871

]]> By: StevenGroves http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/comment-page-1/#comment-108 StevenGroves Wed, 29 Jul 2009 13:54:27 +0000 http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/#comment-108 ooohh - great thought Jay... on it today...<br><br>This was a really amazing story and to be quoted in the Sun-Times as a "sue 1st" company... just amazing what comes out of peoples mouths sometimes. Jeffery is probably has a bit of 'splaining to do to the rest of the family. ooohh – great thought Jay… on it today…

This was a really amazing story and to be quoted in the Sun-Times as a “sue 1st” company… just amazing what comes out of peoples mouths sometimes. Jeffery is probably has a bit of 'splaining to do to the rest of the family.

]]> By: shaileshghimire http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/comment-page-1/#comment-107 shaileshghimire Tue, 28 Jul 2009 20:52:13 +0000 http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/#comment-107 "sue first and ask questions later" - I'd never do business with them. Clearly a company that this waaay waay highly of themselves. How about stop paying your lawyers - get a mold removal company in your rental units! “sue first and ask questions later” – I'd never do business with them. Clearly a company that this waaay waay highly of themselves. How about stop paying your lawyers – get a mold removal company in your rental units!

]]> By: Jay Thompson http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/comment-page-1/#comment-106 Jay Thompson Tue, 28 Jul 2009 20:41:30 +0000 http://www.stevengroves.com/2009/07/28/how-not-to-handle-a-social-media-infraction/#comment-106 This could be a flagship case in social media reputation mismanagement.<br>Sadly, something as simple and as low tech as a phone call when Ms. Bonnen first tweeted could likely have avoided this mess.<br>The "We’re a sue first, ask questions later kind of an organization” statement from Horizon absolutely blew my mind.<br>You know who else may need help with social media reputation management?<br>All the other companies out there named "Horizon Realty".... This could be a flagship case in social media reputation mismanagement.
Sadly, something as simple and as low tech as a phone call when Ms. Bonnen first tweeted could likely have avoided this mess.
The “We’re a sue first, ask questions later kind of an organization” statement from Horizon absolutely blew my mind.
You know who else may need help with social media reputation management?
All the other companies out there named “Horizon Realty”….

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